Frequently Asked Questions

Is Coaching at Compass open to the general public or only to Compass customers?

Coaching at Compass, and many of its programs, are available for Compass agents only.  

Will there be additional coaches and programs added to Coaching at Compass?

Absolutely! In the coming months, we are committed to adding diverse and dynamic, new coaches and programs. If you do not see a program that fits, please check back periodically for updates!

How do I view my orders or pause a subscription?

Simply navigate here –, then click Orders or My Subscriptions.

How are these programs different from what I could receive by going directly to the coach myself?

All participating coaches have been certified on the Compass platform to deliver a coaching experience that is relevant and fits with your Compass experience. In most cases, we worked with each coach to create custom-tailored programs that speak exclusively to you, our customers. Most of what you will find on Coaching at Compass is unique and not found elsewhere.

Can agents use my Marketing Incentives to pay for coaching?

Redeeming Coaching programs for Marketing dollars is identical to any other Marketing expense: you can purchase the program on this website with your credit card, then submit the receipt into the Marketing Reimbursements form on Business Center.  From there, so long as you have a budget, the Compass Incentives will approve any expense from Coaching at Compass, and you’ll be paid within 5-10 business days.

You’re able to check your Marketing Budget balance at any time, also in Business Center.

Are there refunds?

Unfortunately, our coaching partners are not accepting refunds at this time. We will make every effort to ensure your satisfaction and will work with you to make the most out of your coach relationship. We invite you to speak with any coach prior to committing to a program. You can pause or cancel recurring, monthly programs at anytime here.

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